25bd Terms and Conditions

To use the 25bd platform, users must meet the following requirements:

• You must be at least 21 years of age. This platform is for those aged 21 and above only.
• You are not a resident of any country or region where online gaming or sports betting is completely prohibited.
• You are using this platform voluntarily and with sound mind.
• You are not on our self-exclusion list and have not been excluded from our platform.
• You are not currently employed at 25bd as a professional staff member.

25bd reserves the right to verify a user's identity at any time. We may request the following documents:

• A copy of the National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

Withdrawal requests may not be processed until the verification process is complete. Providing false information will result in account closure.

Each individual may create only one account. Creating multiple accounts is strictly prohibited and will be treated as bonus fraud. You must provide accurate and complete information at the time of registration:

• Full name (as per National ID).
• Active mobile number.
• Correct date of birth.
• A valid email address.

The security of your account is entirely your responsibility. Follow the tips below to stay safe:

• Use a strong password that includes uppercase letters, numbers and special characters.
• Do not share your login details with anyone.
• If you notice any suspicious activity, notify our support team immediately.
• Always log out after using a public or shared device.

25bd is not responsible for unauthorized use of your account unless it results from our own error.

25bd supports all popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer.

• Minimum deposit amount: ৳100 (for each method).
• Deposits are generally processed instantly.
• Depositing through a third-party account is prohibited.
• Deposits via cryptocurrency are currently not accepted.

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800.
• Standard withdrawal time: within 1 hour.
• Active bonus wagering requirements must be met before withdrawing.
• Withdrawals will only be processed to verified accounts using the same deposit method.
• 25bd reserves the right to hold withdrawals if fraud is suspected.

New members are eligible to receive a bonus of up to 150% up to ৳10,000 on their first deposit. The following conditions apply to claim this bonus:

• Bonus wagering requirement: 10 times (10x).
• Each account may claim the welcome bonus only once.
• The maximum bet amount may be limited while a bonus is active.
• After claiming the bonus, the wagering requirement must be met within a specified time period.
• If the wagering requirement is not met within the specified time, the bonus and any winnings earned from it will be cancelled.

The following general rules apply to all bonus offers and promotions:

• Each bonus offer may have its own specific terms which will be communicated at the time the bonus is received.
• Multiple bonuses cannot be active at the same time unless specifically permitted.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement is met.
• 25bd reserves the right to modify, suspend or cancel any bonus offer at any time.
• If bonus fraud is found, the relevant account will be closed.

All games on 25bd are conducted on the basis of fair play. Keep the following in mind when playing:

• Each game has its own rules which should be understood before starting.
• Game results are determined through Random Number Generator (RNG) technology and are completely impartial.
• If any game remains incomplete due to a technical error, 25bd reserves the right to refund the bet.
• If a game crashes due to a server issue, the last verifiable result will be treated as final.
• In live casino games, the dealer's decision is final.

For betting on cricket (BPL, IPL, T20, ICC), football (FIFA and others), kabaddi and other sports:

• Pre-match bets placed before an event starts and in-play bets placed during an event are governed by separate rules.
• If a match is abandoned or suspended, the settlement of bets will be announced separately.
• Bets confirmed before odds change will be calculated at those odds.
• 25bd reserves the right to void bets on any event where fraud is suspected.

Engaging in any of the following activities will result in immediate account closure and all balances may be forfeited:

• Creating multiple accounts or using a third-party account.
• Placing opposing or low-risk bets to meet bonus conditions (Bonus Abuse).
• Using software, bots or automated systems to play games.
• Using the platform for money laundering or illegal financial activities.
• Hacking, phishing or any other type of fraudulent activity.
• Intentionally exploiting technical errors or bugs in the platform.
• Misconduct or harassment towards other users.
• Conducting any advertising or promotional activity without permission from 25bd.

25bd places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep all your information secure.

• Your personal information will be used only for providing services and ensuring security.
• Your information will not be sold to third parties.
• Information may be shared with authorities due to legal obligations or security reasons.
• For more details, please read our Privacy Policy.

25bd accepts no liability in the following circumstances:

• Game losses due to internet disconnection or any other technical issue.
• Damage caused by issues with your device or software.
• Delays or errors by a third-party payment provider.
• Unauthorized use of your account resulting from your own negligence.
• Events beyond our control (Force Majeure).

In the case of odds or prizes displayed incorrectly due to a technical error, 25bd reserves the right to cancel those transactions.

25bd believes that gaming is a form of entertainment and should always be enjoyed responsibly. We are committed to ensuring the well-being of our users.

• Contact us to set deposit and loss limits for yourself.
• A temporary break (Cool-off) or long-term Self-exclusion can be requested if needed.
• Our age verification process is active to prevent access by those under 21 years of age.
• If you are concerned about gaming addiction, please let our support team know.

To learn more about responsible gaming, visit our Responsible Gaming page.

25bd reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• If any clause of these terms and conditions is violated.
• If identity verification fails or false information is provided.
• If evidence of fraud or dishonest activity is found.
• If requested documents are not provided within the specified time.
• By order of a court or authority.

After an account is closed, if any valid balance remains following verification, it will be returned within a specified period — however, this may not apply in cases of terms violations.

If you wish to close your account yourself, please submit a request through our 24/7 live chat support. You will have the opportunity to withdraw any remaining balance before the account is closed.

25bd reserves the right to change these rules and terms at any time. When changes are made:

• The new version will be published on this page and the effective date will be updated.
• For significant changes, users may be notified by email or via a notice on the platform.
• Continued use of the platform after changes are made will be considered acceptance of the new terms.

Therefore, it is recommended to visit this page regularly.

If you have any questions or complaints about these rules and terms, please contact our support team:

• Live Chat: 24 hours a day, 7 days a week, support in Bengali.
• Email: [email protected]

Our support team will make every effort to resolve your complaint as quickly as possible, giving it the highest priority.