25bd's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how 25bd collects, stores, and uses your data.
Last Updated: January 2026
Introduction
25bd Casino ("25bd", "we", "us") operates a safe and reliable online gaming platform for players in Bangladesh. By using our services, you agree to the terms of this privacy policy. This policy describes what types of personal information we collect, how that information is used, and what measures we take to protect your data.
This privacy policy applies to our website 25bd.cam. We reserve the right to update this policy at any time, and any changes will be notified on the website. These services are for individuals aged 21 and above only.
What Information We Collect
When you register and use services on 25bd, we may collect various types of personal information. This information can be divided into two main categories:
Information You Provide Directly
- Full name and date of birth
- Email address
- Residential address
- National ID or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Bank account details (where applicable)
- Security question answers
Automatically Collected Information
- IP address and device identifiers
- Browser type and operating system
- Website visit times and session data
- Cookie and similar tracking technology data
- Gaming activity logs and transaction history
- Location data (country level only)
- Referral source and navigation patterns
Purpose of Using Your Information
We use the collected privacy-related information for the following legitimate purposes. We never sell your information to third parties.
Account Management
To handle registration, login, and account security.
Identity Verification (KYC)
To prevent fraud and comply with anti-money laundering regulations.
Financial Transaction Processing
To securely process deposits, withdrawals, and bonus payments.
Customer Support
To provide effective assistance via live chat and email.
Responsible Gaming
To help identify and prevent problematic gaming patterns.
Platform Improvement
To improve service quality and user experience.
Cookie Policy
Cookies are small data files that our website stores on your device. They help improve your browsing experience and enable certain services.
Essential Cookies
Required for the basic functionality of the website. Without them, login and session management are not possible. These cookies cannot be disabled.
Analytical Cookies
Help us understand how users interact with our site. This information does not reveal user identity and is used for statistical purposes only.
Functional Cookies
Remember your preferences such as language and settings. They help personalise your experience and reduce the need to log in repeatedly.
You can control or delete cookies through your browser settings. However, disabling certain cookies may prevent some parts of our service from working properly.
Information Sharing and Disclosure
25bd does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfers), technology infrastructure, and security verification. These partners are required to follow our privacy standards and may not use this information for any other purpose.
Legal Requirements
We may be required to disclose information in response to valid legal orders from competent authorities, court directions, or requests from regulatory bodies. Information may also be provided in investigations into fraud, money laundering, or other unlawful activities.
Business Transfers
If any part of 25bd's business or assets is transferred, merged, or acquired, user information may form part of that transaction. Users will be notified in advance in such cases.
Data Security Measures
We apply the highest technical and administrative measures to protect your privacy. 25bd's security framework is structured across the following layers:
Encryption
All data transmissions are secured via SSL/TLS encryption. Stored sensitive data is kept under AES-256 encryption. Payment information is never stored directly on our servers.
Access Control
Only authorised personnel can access specific data. Strict role-based access control measures are enforced. All access is logged and reviewed regularly.
Regular Audits
Our security measures are regularly tested by third-party experts. Potential vulnerabilities are identified and resolved promptly.
Staff Training
All our staff receive regular data protection training. Strict disciplinary measures are in place for privacy breaches.
Data Retention Period
We retain your information only for as long as necessary to provide services and meet legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Up to 5 years after account closure | Legal and regulatory requirements |
| Transaction Records | Minimum 7 years | Financial regulatory obligations |
| KYC Documents | Minimum 5 years | Identity verification and fraud prevention |
| Gaming Logs | 3 years | Dispute resolution and fair play assurance |
| Communication Records | 2 years | Improving customer support standards |
Your Rights
As a user of the 25bd platform, you have certain important rights over your own personal information:
Right to Access
You can request at any time to know what information we hold about you. We will provide a full response within 30 working days.
Right to Correction
If any of your stored information is incorrect, you can request that it be corrected. Some information can also be updated directly from your account settings.
Right to Deletion
In certain circumstances, you have the right to request that your information be deleted. However, some information may be required to be retained due to legal obligations.
Objection to Processing
In certain cases, you can object to the processing of your information. You can unsubscribe from marketing communications at any time.
To exercise any of the above rights, contact us at [email protected]. We will respond promptly after verifying your identity.
Minor Protection
25bd's services are for individuals aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21.
Age is verified during the registration process. If we become aware that a minor's information has been collected, that account will be closed immediately and all related information will be deleted. If you believe someone you know who is a minor is using this platform, please notify us immediately at [email protected].
Third-Party Services
Our platform integrates software from game providers such as PG Soft, Pragmatic Play, JILI, and Spribe. These providers may have their own privacy policies. Certain gameplay data may be processed on those providers' servers while you play.
For payment services, mobile banking providers such as bKash, Nagad, Rocket, and Upay are used. Those providers' own privacy policies apply. We share only the minimum information necessary to complete a transaction.
Policy Changes
25bd reserves the right to update or amend this privacy policy at any time. For significant changes, we will notify you in the following ways:
- Displaying a prominent notice on the website
- Sending a notification to your registered email address
- A brief summary of the changes shown at login
- Prior notice at least 7 days before any changes take effect
If you continue to use the platform after a policy change, you will be considered to have accepted the revised policy. We recommend reviewing this page regularly.
Contact Us
Privacy Enquiries
If you have any questions about this privacy policy or any requests regarding your information, please get in touch with us:
24/7 Live Chat — for immediate assistance
Email: [email protected]
We typically respond to privacy-related requests within 48 hours. For urgent matters, please use live chat.
To learn more, visit our About Us, Terms and Conditions and Responsible Gaming pages.